Terms and conditions.

1. Who I am and when these terms apply

DRIMENSI is the 3D visualisation studio of Jochen Bijnens, Maaseik, Belgium. You can reach me at hello@drimensi.com.

These terms apply to every quote, order, project and invoice between you and me, for all my services: interior and architectural visualisation, product visualisation, animation and motion design, cinematic and immersive CGI, and related work. By accepting a quote or asking me to start, you accept these terms. Your own purchasing terms do not apply unless I accept them in writing. Where a quote says something different from these terms, the quote wins on that point only.

2. Definitions

• “You” means the person or company that orders the work. If you order on behalf of someone else (as an architect for a client, for example), you confirm you have the authority to do so and you remain responsible for payment until you give me the correct invoicing details for your client in writing.
• “Quote” means the written offer I send you, by email or PDF.
• “Agreement” means these terms, the accepted quote and any changes we agree in writing.
• “Your materials” means everything you give me for the project: plans, sections, elevations, 3D models, CAD or BIM files, material specifications, photographs, references and briefs.
• “Deliverables” means the final files listed in the quote: images, animations, interactive files or other outputs.
• “Preview” means a draft or review-stage version issued for comments, including the watermarked low-resolution version I send before final delivery.
• “Production files” means the working files behind the deliverables: 3D scenes, models, textures, materials, lighting setups, render passes, layered files and project files.
• “In writing” means by email or signed document.
• “Working day” means Monday to Friday, excluding Belgian public holidays.

3. Quotes and acceptance

A quote is valid for 30 days from its date unless it says otherwise. Prices in a quote apply to that project only and are no reference for later work. The agreement comes into force when you accept the quote in writing. From that moment both of us are bound by it, and the cancellation terms in section 12 apply.

Work starts only once I have received the 30% deposit or your proof of transfer, and all materials listed in the quote. Delivery dates run from that moment, not from acceptance.

I may decline a project without giving a reason. A quote based on incorrect or incomplete information may be revised before work starts. If the materials show the project is materially different from what was quoted, I send a revised quote. If we don’t agree on it, either of us may withdraw and I refund the deposit, minus any work already done; section 12 does not apply in that case.

4. Scope and changes

The scope is what the quote describes: the number of images, animation length, camera views, resolution, format and any other items listed there. Anything not listed is not included.

Changes to the brief, the design, the number of views, the format or the deadline after acceptance count as extra work. I will tell you before I start on them and charge at the hourly rate in the quote, or send a new quote for larger changes. Please confirm changes in writing. If you give a change by phone or in a call, send a short email afterwards; I only act on what is confirmed in writing.

5. Your materials and information

You provide all materials needed for the project before the start, or by the date agreed in the quote. You are responsible for their accuracy and completeness, and you confirm you have the right to give them to me. I may rely on them without checking dimensions, design intent, planning status or ownership.

Where information is missing or contradictory, I may make reasonable assumptions to keep the project moving. You check those assumptions at the next review stage.

If materials arrive late, incomplete or in unusable quality, I may pause the project, move the delivery date and charge the extra time at the hourly rate. If a supplied 3D model needs significant cleaning or rebuilding, that is extra work too.

6. Timing

Delivery dates in a quote are estimates unless the quote marks them as fixed. A fixed date only starts running once I have your written acceptance, the deposit and all materials.

I am not responsible for delay caused by late materials, late feedback, design changes, extra scope or anything else outside my control. Rush work, work outside normal hours or a shorter deadline than quoted is priced separately.

7. Review and revisions

Each image includes two revision rounds. One round is one consolidated set of comments, sent by one named contact on your side, at one review stage. Please gather feedback from everyone involved before sending it; I am not responsible for delay or extra cost caused by contradictory feedback from several people.

Send feedback within three working days of receiving a preview. Later feedback moves the delivery date.

A revision is a correction or refinement within the agreed brief. These count as a change of scope, not a revision, and are charged separately:

• moving the camera or changing the view after the view has been approved
• changes to the building form, facade, floor plan or interior layout
• replacing the material strategy after materials have been approved
• new furniture, products, signage or other bespoke items not in the brief
• changing the season, time of day or lighting direction after the scene is set up
• extra images, crops, aspect ratios or output sizes
• changes requested after final approval

Further revision rounds are charged at the hourly rate in the quote.

8. Delivery and acceptance

Before final delivery I send a watermarked, low-resolution preview of the final result. Once you approve it and the balance is paid, I deliver the final files at the agreed resolution by download link or email. You are responsible for downloading and backing them up.

Report any defect or omission within seven days of delivery by email. After that the deliverables count as accepted. A justified complaint entitles you to a corrected version, not to a discount or a refund, and a complaint never suspends your payment obligation. I respond to every complaint within five working days.

The deliverables are visual representations. They are not construction drawings, measured drawings or technical documents, and colours and materials may differ between screen, print and the built result.

9. Fees, deposit and expenses

Fees are those stated in the quote, in euro, excluding VAT. If no fixed price was agreed, I invoice time spent at the hourly rate in the quote.

A deposit of 30% of the quoted fee is due on acceptance. Work starts as set out in section 3.

Travel is charged at EUR 0.40 per kilometre from my address, return. Third-party costs such as stock assets, specific licences or printing are charged at cost; I ask your approval before incurring any that are not in the quote.

10. Invoicing and payment

I invoice the deposit on acceptance and the balance when you approve the final preview. For larger projects the quote may set out staged invoices instead. Invoices are payable within 30 days of the invoice date, by bank transfer, without deduction or set-off. Final files are released once the balance has been received or you have sent proof of payment.

If you dispute an invoice, tell me by email within seven days of the invoice date, stating the invoice number and the reason. You still pay the undisputed part on time.

11. Late payment

If an invoice is not paid on its due date, the following apply automatically and without further notice:

• interest at the statutory rate for late payment in commercial transactions, from the due date
• a fixed compensation of 10% of the unpaid amount, with a minimum of EUR 150, on top of any recovery costs
• all my other invoices to you become immediately due
• I may pause all work for you and withhold previews, final files and usage rights until payment is received

Where you are a private individual (consumer), section 19 applies instead of the interest and compensation above.

12. Pausing, cancellation and termination

If you pause a project for more than 30 days, I may invoice the work done so far and reschedule the rest around my availability.

If you cancel a project after acceptance, you pay for the work done up to that point, plus 20% of the remaining fee as fixed compensation. These amounts are set off against the deposit; any surplus is refunded, any shortfall is invoiced.

I may end the agreement with immediate effect, by written notice, if you fail to pay within 30 days of a reminder, if you become insolvent, if you misuse the deliverables, or if you ask for work I reasonably consider unlawful or misleading. All unpaid amounts become due at once.

If I cannot complete a project for a reason on my side other than force majeure, you pay only for the work delivered and receive the rest of the deposit back.

13. Rights and licence

I keep the copyright and all other intellectual property rights in the deliverables, the previews and the production files. Nothing in these terms transfers those rights to you.

Once all invoices for a project are paid, you receive a licence to use the deliverables for the purposes stated in the quote, unlimited in time and territory. Unless the quote says otherwise, that means marketing, presentation, planning submissions, sales and publication for the project they were made for, including sharing them with your project team, consultants and end client.

The licence does not allow you to:

• use the deliverables for a different project, site or product
• sell, license or pass on the deliverables as standalone assets
• claim authorship of them
• edit, crop or alter them in a way that misrepresents the design or my work
• use previews, unpaid work or cancelled work in any way
• remove my name or credit where it appears

Any wider use needs a new written agreement and may carry an additional fee.

If you use the deliverables outside the licence, I may suspend the licence and you owe an additional fee of twice the original fee for the work concerned, with a minimum of EUR 500, plus any further damage I can prove.

You give me a licence to use your materials to carry out the project, and you cover me for any third-party claim arising from your materials.

14. Production files

Production files are not part of the deliverables and are never supplied unless the quote expressly includes them. If I do agree to supply them, they come as they are, without warranty that they are clean, documented or compatible with your software, and without any transfer of rights.

15. Portfolio, client references and confidentiality

I may show finished work in my portfolio, on my website and social media, in presentations and in award entries, and I may name you as the client. I may also list your company name and logo among my clients on my website, using the logo as you supply it, without alteration. If you prefer not to be named or shown, tell me in writing at any time and I will remove the reference.

If a project is confidential, embargoed or under NDA, tell me in writing before the start and I will hold publication until you release it. Without such notice I treat delivered work as available for portfolio use.

Your materials are used only for your project and are not shared with anyone outside it, except subcontractors bound by the same confidentiality.

16. Third-party assets and AI-assisted tools

Deliverables may contain third-party assets such as stock models, textures, people, HDRIs or fonts. Those stay under their own licences; you may use them only as part of the deliverables and may not extract or reuse them separately.

I may use AI-assisted tools as part of production, for example for upscaling, denoising, reference generation or image enhancement. This does not change what is delivered. If you do not want AI-assisted tools used on your project, say so in writing before the start; this may affect price and timing.

17. Liability

My work is an obligation of means: I deliver with reasonable care and skill, not a guaranteed commercial, planning or sales outcome.

I am not liable for:

• errors arising from your materials or from feedback and approvals you gave
• anything that could have been spotted and corrected during the review rounds but was not raised before final approval
• indirect or consequential loss, including loss of profit, sales, opportunity or reputation
• delay or failure caused by you, by third parties or by force majeure
• how the deliverables appear after third-party compression, printing or unauthorised editing

My total liability for a project is limited to the fee paid for that project, excluding VAT. This limit does not apply to damage caused by my intent or fraud, nor, where you are a consumer, by my gross negligence, nor to any liability that cannot lawfully be limited.

18. Force majeure

I am not liable for delay or failure caused by circumstances outside my reasonable control, including illness, hardware or software failure, power or internet outage, cyber incidents, supplier failure, strike, fire, flood or government action. The delivery date is extended by the duration of the event. If it lasts longer than three months, either of us may end the agreement in writing; you pay for the work delivered up to then.

19. Private clients

If you order as a private individual and not for a business, your rights under Belgian consumer law apply and nothing in these terms limits them. In particular:

• For a contract closed by email or through the website, you have 14 days from acceptance to withdraw without reason. If you ask me to start within those 14 days, you accept that you pay for the work done up to the moment you withdraw, and that you lose the right to withdraw once the project has been fully delivered.
• If you cancel after the withdrawal period, the compensation in section 12 applies. If I cancel a confirmed project for a reason on my side other than force majeure, you are entitled to the same compensation.
• If you pay late, I first send a free reminder with a further 14 days to pay. After that, interest and fixed compensation are due at the maximum rates set by Belgian law for consumers, which replace the amounts in section 11.
• Disputes are brought before the court competent under Belgian consumer law.

20. Working files and storage

I keep the production files of a project for 12 months after final delivery. After that I may delete them without notice. Reopening an archived project is charged as new work.

21. Privacy

Personal data you give me is handled as described in my privacy policy. You confirm that any personal data in your materials was collected lawfully.

22. General

• I may use subcontractors for parts of a project and remain responsible for the result.
• You may not transfer the agreement to someone else without my written consent.
• If a clause in these terms is found invalid, the rest stays in force and the invalid clause is replaced by a valid one closest to its intent.
• If I do not enforce a right immediately, I do not give it up.
• I may update these terms. The version in force on the date of your quote applies to that project.

23. Law and courts

Belgian law applies. Disputes go to the courts of the judicial district competent for Maaseik: Limburg, Tongeren division, unless I choose to bring the case before the court of your registered seat. These terms exist in English and Dutch; if they differ, the Dutch version prevails.